Sun International: Contact Centre Learnerships 2020 / 2021

 

Unit:

Head Office

Location:

Sandton - Central Office

Job Purpose

Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education

Grade 12 (Matric)

Experience:

No work experience necessary.

Skills and Knowledge

Good communication skill

Proficiency in English and a second language

Maths Literacy is a pre-requisite to be shortlisted.

Key Performance Areas:

• Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
• Direct clients to the correct destination (department / person) through correct screening / questioning techniques
• Provides accurate information (including promotion information, functions, facilities, etc) to guests
• Answers guest queries accurately
• Interacts with the guest and provides service to resolve their individual queries
• Delivers prompt service upon first contact
• Identifies and resolves potential service issues first time round
• Downtime on communication services is corrected

APPLY ONLINE HERE