Mimecast: Managed Services Engineer

 

Qualifications

Essential Skills and Experience:

• Experience managing customer facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
• Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
• Experience of working with globally diverse customers advantageous
   

Qualifications:

• Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
• Cybersecurity experience is a plus but not a requirement
• Knowledge of email authentication techniques as SPF, DKIM and DMARC
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
   

Essential Personal Characteristics:

• Able to work collaboratively within a team environment, whilst driving specific objectives individually
• Energetic, customer centric, eager to please and friendly
• Structured with great attention to detail
• Driven for success and ambitious
• Adaptable and flexible
• Pragmatic and tenacious
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient, adaptable and flexible
• Well spoken, professional and presentable

APPLY ONLINE HERE